1. Back Orders

If an item is found to be out of stock after the order is submitted, you will be contacted by email or by phone. It is your decision if you want to cancel the order or wait for the back order to be fulfilled. You will not be charged for the backordered product nor the shipping cost of the item. The backordered product can be re-ordered online when additional stock becomes available. All product availability is Live on our website based on our inventory data. However, due to occasional discrepancies, error can occur causing an item to be placed on backorder.

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2. Cancelling your order

You may request a cancellation of your order, provided that your order has not already been processed and shipped out. Order cancellation after your order has be shipped will result in 15% restocking fee and original shipping will not be reimbursed. If your account has already been charged, you will receive a credit back to your account within approx. 1-2 business days.

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3. Can I add to, delete from, or change my order after I submit it online?

No. Once an order is submitted it can only be amended or edited by contacting us. Once our warehouses have scanned an order, merchandise cannot be added or removed. Once an order has shipped out, the order cannot be cancelled.

You may request a change to your order, provided that your order has not already been charged. Please email us during our regular business hours to change your order.

*Please note that orders for furniture and other item shipped by trucking company cannot be changed or cancelled.

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4. Changing shipping address on my orders

If you have already submitted an order and would like to change the shipping address, you will have to cancel the order and replace that order with the new shipping address. Due to our shipping address verification process, you need to provide your credit card company with this shipping address as an alternative address in their memo. The original order will be treated as a regular return.

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5. Combining two different orders into one to save on shipping

We cannot combine multiple orders into one box. Some items may be shipped from another warehouse located in another states. We can only process the item per order. This will help minimize the possiblilty of shipping damages.

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6. I may have accidentally duplicated my order. How should I resolve this issue?

Please contact us throught email. We will void the duplicate order for you if it has not already been invoiced and/or shipped. If a duplicate order has shipped, simply obtain the applicable tracking number(s) for the order you do not want and call 1-800-GO-FEDEX and refuse the shipment. You will subsequently be refunded applicably once the merchandise arrives back to us

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7. International orders, APO, FPO and military base order.

We can only accepts US credit cards and ship within the 48 States excluding Alaska, Hawaii, Canada, and Puerto Rico. We do not ship to APO and FPO. We do apologize for the inconvenience.

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8. Order confirmation

If you did not receive a confirmation email regarding the successful submission of your order but you did indeed click on the final submit button, we have most likely received your order but communication from our server to your PC may have been interrupted. Please DO NOT re-place the order online. If so, you may consequently duplicate the order and may be charged since our internal computer system is automated. We recommend you contact our customer service team to verify that the order was received.

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9. Order processing time

You can expect your order to be processed within approximately one to five business days, provided that the items are in stock and that there are no problems with the payment verification. We do not guarantee same day shipping. Orders will not be processed on weekends and holidays.

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10. Order Status

We will do our best to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online status page for live updates.

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11. I looked at my order status online and it says the order is cancelled. Why?

We will send a notification email to notify our customers regarding the cancellation of their order. The email will let our customers know why their order has been cancelled. If you find your order has been cancelled, please check you email. Your order may be cancelled for the following reason:

- Credit Card Decline - Billing address cannot be verified
- CVV cannot be verified
- International credit card
- Shipment to international, APO, FPO address.

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12. Ordering via phone, fax, email, regular mail

All ordering, stock status, pricing and shipping quotes are listed directly on our website. We do accept internet orders and purchase orders by legitimate companies. We only accept orders online for end-user customers. All stocks and availability provided are most accurate depending on the season.

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13. Customer Privacy

We respect our customer's privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mail you will receive from us is updates to any recent orders and special promotions.

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14. Reactivating void orders

The only way to regenerate a void order is to re-place the order on our website.

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