| Where can I get my questions answered ? |
| We have listed the most common questions asked by our customers. If you cannot find the answer to your questions below, simply "Click Here" for more information on getting the answers you need. |
1. When is the customer’s credit card charged and what happens if the item I ordered is not in stock?
2. Do you charge TAX outside of California?
3. Are all products brand new and factory sealed?
4. Do all the products come with manufacturer warranty?
5. Do you ship internationally?
6. What are the business hours?
7. Do you offer repair services for products?
8. How are shipping charges determined?
9. How can I place an order?
10. Is my credit card infomation secure when I place an order here?
11. Can I order an item not listed here?
12. When will my order ship?
13. What do i do if the item is damaged during shipping?
1. When is the customer’s credit card charged and what happens if the item I ordered is not in stock?
We will ONLY charge our customer's credit card until we are sure that the product is in stock and it is able to be shipped out. Otherwise we will contact the customer. We will NEVER charge our customer's credit credit card on a backorder item without notifying our customer.
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2. Do you charge TAX outside of California?
We do NOT charge tax on orders outside of California.
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3. Are all products brand new and factory sealed?
All of our products are factory sealed and brand new. We do not sell refurbished market products.
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4. Do all the products come with manufacturer warranty?
All products come with the manufacturer warranty.
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5. Do you ship internationally?
No. We are presently accepting orders to be shipped within the 48 U.S. states only.
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6. What are the business hours?
Monday - Friday 8:30AM - 5:30PM PST.
Saturday and Sunday CLOSED.
We can accept orders online 24/7.
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7. Do you offer repair services for products?
We do not offer repair services. The repair service is provided by the manufacturer of the products. Please contact the manufacturer for more information.
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8. How are shipping charges determined?
We provide a flat shipping rate for all of our items. Our system will let you know the shipping cost before the order is confirmed. You may also email us for a quote.
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9. How can I place an order?
Customers can place an order directly online. The website is secured by Yahoo Security.
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10. Is my credit card infomation secure when I place an order here?
Our site security is guaranteed by YAHOO SHOPPING! All transaction is secured by YAHOO.com. We use a secure server to protect credit card data and we do not share either credit card or customer information with any other vendor or marketing agency. We are also registered with Hacker Safe (Scan Alert) to protect customer information.
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11. Can I order an item not listed here?
No, we only offer items listed on the website.
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12. When will my order ship?
Every item is processed and shipped out differently. Please allow 1-5 business days to process your order. You will be notified if the product you ordered is out-of-stock or discontinued. As soon as the product is back in stock, you will be notified.
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13. What do I do if the item is damaged during shipping?
Please notify us within 72 hours of receiving your product. For complete details, please visit our Return Policy.
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