1. Why are Austin Air's products superior to others on the market?
The filtration system. Austin uses 15 lbs. of activated carbon in the HealthMate and an advanced military carbon cloth in the Allergy Machine placed inside the HEPA filter to capture more airborne particles.
Austin Air's products are made of steel and use a baked on powder coating so the products do not off-gas. Other companies have plastics products and/or use sprayed on paint, so their products can emit harmful gases.Austin Air's products have high-velocity airflow, which creates a clean air pocket around the user. If you turn on an Austin Air cleaner next to a competitor you can really feel thedifference.
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2. How many filters are inside the Austin Air cleaner?
One main filter made up of 2 filtration media - in the HealthMate it's the True Medical HEPA paper and activated carbon and zeolite. In the Allergy Machine it's the True Medical HEPA paper with military carbon cloth placed inside. The only other filter is the pre-filter (also know as the permafilt) The pre-filter is a cotton cloth that lines the inside wall of the unit. The purpose of the pre-filter is to stop any hair or large dust particles from clogging the HEPA.
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3. What are carbon and zeolite used for?
Carbon and zeolite are used to remove gases and odors. Both have properties that allow them to adsorb gaseous materials.
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4. What are the guarantees?
The motor, fan and other working parts are guaranteed for 5 years. The filter carries a pro-rated 5 year warranty. This means if the filter lasts less than 5 years, Austin Air will discount the cost of a new filter based on the number of years the used filter has been in use.
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5. What would cause a filter to fill up in less than 5 years?
Having many pets, new carpeting, paint fumes, heavy smoking, city pollution, etc.
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6. How long do you think my unit will last?
The unit should last well over 5 years or more if properly maintained. It is the filter that must be replaced when needed.
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7. Where should I place the unit for maximum effectiveness?
It can be placed anywhere in a room, including corners, but must be at least four (4) inches from the wall to give consistent effective results. The air cleaner should be placed in the bedroom at night with the door closed in order to produce the best personal results. The best room in the house to use a single machine is the bedroom.
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8. How much space does the air cleaner effectively clean?
The standard HealthMate unit or the AllergyMachine will clean an average bedroom in about 15 minutes with the door closed. In technical terms, they clean up to 1,500 square feet. The HealthMate Jr™ model cleans up to 700 square feet. (All estimates assume 8 ft. ceilings.)
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9. Does the Austin Air cleaner require any special maintenance?
Periodic (once a month) vacuuming of the four sides of the outside screen with the brush attachment of your vacuum cleaner is the only regular maintenance required for the air cleaner.
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10. How much electricity is required to run the air cleaner?
Your Austin Air cleaner uses an ordinary 120 volt outlet. Maximum draw is about 135 watts on the high setting or 1 cent per hour, average cost.
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